Business Policy
At ENSŌ by Nidhi, we are committed to providing an exceptional experience for our customers, whether they are browsing our online art store or engaging in our ceramic studio. To ensure clarity and transparency, we have outlined our business policies below:
1. Quality Assurance:
- We guarantee the quality and authenticity of all artwork and ceramic pieces available for purchase on our website.
- Each item is meticulously crafted with attention to detail, ensuring that it meets our standards of excellence.
2. Shipping and Delivery:
- We strive to process and dispatch orders promptly upon receipt of payment.
- Customers can expect timely delivery of their purchases, with shipping options provided at checkout.
- International shipping is available, with estimated delivery times provided based on destination.
3. Returns and Exchanges:
- We want our customers to be fully satisfied with their purchases. If for any reason you are not completely happy with your order, please contact us within 7 days of receiving your item.
- Returns and exchanges are subject to certain conditions, outlined in our detailed returns policy on our website.
4. Customer Service:
- Our dedicated customer service team is available to assist you with any inquiries or concerns you may have.
- Whether you need assistance with placing an order, tracking a shipment, or seeking advice on selecting the perfect artwork, we are here to help.
5. Workshop and Studio Policies:
- Participants in our ceramic studio workshops are expected to adhere to our safety guidelines and studio rules.
- Reservations for studio time must be made in advance, with cancellations subject to our cancellation policy.
6. Privacy and Security:
- We respect the privacy of our customers and are committed to protecting their personal information.
- Our website employs industry-standard security measures to safeguard sensitive data and ensure a secure shopping experience.
7. Feedback and Suggestions:
- We welcome feedback from our customers as it helps us improve our products and services.
- If you have any suggestions or comments, please don't hesitate to reach out to us.
By shopping with ENSŌ by Nidhi, you agree to abide by the policies outlined above. We thank you for choosing to support our artistic endeavors and look forward to serving you with passion and dedication.